Customer service employee

Company details

Function

Are you looking for a dynamic role where your talent for communication and customer service is at the centre? Do you want to be part of a new team dedicated to centrally managing our customers and delivering top quality? Then this vacancy of customer service employee is tailor-made for you!

At our headquarters in Ghent, we are looking for a customer service employee to act as a bridge between TML and our customers. In this position, you will handle all customer questions and orders in an efficient and customer-friendly way. This may involve an order, a question, a complaint and/or a logistical problem.

Your duties:

• First point of contact for customers: be the voice of our company and ensure timely and accurate handling of customer needs.
• First-class customer service: manage order registration and follow-up, providing essential information to customers and colleagues.
• Efficient collaboration: coordinate and communicate seamlessly with internal and external stakeholders to ensure smooth handling of customer-related matters.
• Customer-focused proactive communication: communicate effectively, both verbally and in writing, to satisfy and retain customers.

Profile

The TML DNA. You are…

• Passionate: You are driven and passionate about understanding customers' needs and helping them effectively.
• Energetic: You approach every interaction with positive energy and are able to support customers with an upbeat attitude, even in challenging situations.
• Integrity: Customer satisfaction is paramount, and you treat every customer with honesty, transparency and respect for their needs and concerns.
• Hands-on: You take proactive initiative to solve problems, answer questions and are willing to take steps to ensure customer satisfaction.

What we expect from you:

• Versatile communicator: Fluent in Dutch and English, and not afraid to speak French. You have the ability to communicate effectively at different levels. Your enthusiasm and self-confidence make customers feel understood, you are easy to work with your colleagues and exchange ideas.
• Flexible power of growth: Willingness to take on new challenges and learn quickly in a dynamic environment. Whether you have experience in similar role or are a junior ready to grow, we provide the support and training needed to be successful.
• Procedure-oriented and administratively strong: Skilled in adhering to rules and procedure, with an eye for detail and accuracy. Your ability to prioritise and stay focused ensures tasks are completed efficiently and deadlines are met.
• Stress resilience: Able to remain calm under pressure and perform effectively even in demanding situations. You switch smoothly through a varied range of tasks, with an eye on results to be achieved.

Whether you are a seasoned professional or at the beginning of your career, with us you will find a stimulating and supportive environment in which to thrive. We are looking for a down-to-earth person who is comfortable with the daily dynamics of tasks and resilient enough to overcome setbacks and celebrate successes. If you are ready to rise to the challenge and grow in a stimulating environment, we welcome you with open arms.

Offer

• Job security: As part of the TML family, we want to strengthen our relationship with you over the long term. You will receive an open-ended contract.
• Salary package: Receive a good salary that is complemented by fringe benefits.
• Training: We see potential and look for opportunities so that you can develop 100%. We make sure you can enjoy four to five training sessions a year.
• Onboarding: Connect with your team from the very first introductions. Your colleagues will be happy to show you around your team and organisation.
• Meet your team: With us, you will find a young and dynamic team where you will work closely with around 25 colleagues in operational planning. We collaborate not only with local colleagues, but also with international teams, including IT, France and Sweden. Together, we strive for excellence and celebrate success while creating a close and supportive working environment.
• TML family: Besides work, experience other moments with your colleagues. For example, we regularly have lunch together or enjoy snacks and drinks together at afterwork.
• Diversity: Within TML, you will come into contact with colleagues from different countries and cultures.